Metro Express Delivery
Metro Express Delivery improves on-time rate on tight delivery windows
Box Truck & Last-MileClient Outcome
“On-time delivery rate rose to 98%, drivers handled more stops per route without added overtime, and overall driver overtime hours dropped meaningfully fleet-wide.”
— Metro Express Delivery
98%
On-time delivery rate
15%
Increase in stops per route
27%
Reduction in driver overtime hours
Challenge
Metro Express ran a growing box truck fleet on tight regional delivery windows, but route planning was handled ad hoc and a single delay would cascade through the rest of a driver's day.
Solution
Fleet's dispatch team rebuilt route sequencing around delivery window priority rather than simple mileage, and added evening coverage so late-day delays could be rerouted in real time instead of waiting until morning.
Results
On-time delivery rate rose to 98%, drivers handled more stops per route without added overtime, and overall driver overtime hours dropped meaningfully fleet-wide.
Services Used
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