Carrier Account Manager

Our dispatch and billing desks sit in Amman. Our clients are owner-operators and fleet owners across the United States. This role is the bridge: a US-based account manager who knows what a bad week looks like for a carrier and can say so internally in time for us to fix it.

This is a contract engagement to begin with, roughly 20 to 30 hours a week, with an honest path to something permanent as the book grows.

What you'll do

• Own the relationship for a group of carrier clients from the onboarding call onward
• Run onboarding properly: equipment, lanes, rate floors, preferred brokers, paperwork habits, and what the owner actually wants from us
• Make sure the Amman dispatch and billing teams know each account's specifics rather than learning them by mistake
• Hold regular check-ins where you review the numbers together, revenue per mile, empty miles, invoice turnaround, and answer for them honestly
• Carry problems back to the desks quickly and follow them until they close
• Recognize when a growing fleet needs a service it is not buying yet, and say so without turning the call into a pitch
• Give us early warning when an account is unhappy, since a cancellation is almost never a surprise to the person closest to it
• Ask satisfied clients for a referral or a case study at the right moment

What you need

• Based in the United States
• Two or more years in trucking, freight brokerage, or logistics account management
• Direct experience talking with carriers and owner-operators, who know within a minute whether the person on the phone understands their business
• Ability to read operational numbers and explain them plainly to an owner who is driving while you talk
• Willingness to take occasional calls that overlap Amman hours, scheduled with you rather than around you
• Your own reliable phone and internet setup

Nice to have

• Time spent at a carrier, a 3PL, or a dispatch service
• Familiarity with dispatch software and load boards
• Experience keeping accounts through a rough stretch rather than only during good months

What we offer

• Contract terms and hours agreed up front and honored
• A defined book rather than an open-ended list of accounts
• Direct access to the people doing the work, not a ticket queue
• First consideration for a permanent role as the US side grows

How to apply

Email info@fleeter.info with your CV or LinkedIn and a short note on the carriers you have worked with. Tell us about an account you kept that you could have lost. We read every application and reply.